![]() Avira is priced above most major VPNs on the market but fails to deliver on most of its promises. An average service at a premium price.Read about my experience trying to contact Avira support. ![]() Avira provides support via email and phone or through submitting a request on the website. Avira’s mobile apps are minimal and modern, but its desktop apps feel forgotten. Apps are easy to install but frustrating to use.Avira only keeps records of diagnostic data and bandwidth usage but has made other questionable admissions in its privacy policy. Some logs are collected, but none that put you at risk.Most of Avira’s servers are located in the US, with very few in the rest of the world. Server network is small, and the actual number of servers is not readily available.Local servers delivered acceptable speeds, but distant server speeds were dismal. I had no issues logging into Netflix, Hulu, and Disney+, but stream quality was low. Don’t Have Time? Here’s a 1-Minute Summary Overall, despite the reputation of the Avira name, Phantom VPN Pro lacks the features, ease of use, and speed of the top VPNs on the market. I had to contact a third party to request the refund, and I bounced between them and Avira before they processed my request. However, Avira’s refund process is a bit more tedious than other VPNs. ![]() If you want to try the full suite of its features for yourself, Avira’s Phantom VPN backs its service with a 30-day money-back guarantee. The VPN struggles to bypass geographical restrictions, and even when it does, streaming quality is often below par. On the flip side, the app is a bit old-fashioned, and the number of servers and server locations is very limited. Users can secure their browsing data on as many devices as they like – a good option if you’re looking for value. It is a simple tool that offers solid security and little else, making it a good fit for the casual user who cares only about safe and private time on the internet. ![]() In a nutshell, Avira’s Phantom VPN is an average service with basic features. To find if its reputation is well-earned, I put it through rigorous testing. Avira only launched the VPN in 2016, and its popularity is no doubt thanks to its household name.
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